British telecom poor service
Sorry no picture today, but I am incensed with British telecom and its complete inability to administer an end of service reqest.
I have just received the fourth or fifth demand for an end of service payment that BT staff have agreed should not be levied on each of the occasions the business has written demanding payment. BT is now threatening to instruct a debt collection agency and to ruin my credit rating in order to collect £86.11 that they have agreed is not due and which they have repeatedly said they would remove from the account.
The incompetence has reached a point where I can only imagine that this is a deliberate attempt to frighten vulnerable customers into overpaying. When I try to ring them I get routed, if I can get through at all, to a call centre where the staff are clearly unable to deal effectively with the problem and simply promise to fix it. I have written to the customer care centre and they have not even had the courtesy to acknowledge my letter, never mind reply.
I have paid more than shold have been due under the account and my wife worries about the arrival of the bailiffs and the damage to our credit rating. I will tonight write to the Chief Executive, the Chairman and ‘Customer Service’.
I suggest that you do not choose BT to be provider of any services in your home or mobile.